H E A L T H C A R E
77 King’s Way, Westminster, London [email protected]

Complaints Policy

At healthcareconsultings.com, we are committed to providing the highest level of service to our customers. However, we understand that there may be times when our service does not meet your expectations. This Complaints Policy outlines how you can raise concerns with us, how we will handle your complaint, and what steps we will take to resolve the matter.

1. How to Make a Complaint

If you are dissatisfied with our service or have a specific concern, you can submit your complaint through one of the following channels:
  • Email: [email protected]
  • Phone: +44 20 7946 5678 (Monday to Friday, 9:00 AM – 5:00 PM)
  • Mail: Complaints Department healthcareconsultings.com 77 King’s Way, Westminster, London, United Kingdom
Please include the following details in your complaint:
  • Your full name and contact information.
  • A clear description of the issue.
  • Any relevant documents, such as policy numbers, reference IDs, or correspondence.
  • The resolution you are seeking.

2. What Happens Next

  1. Acknowledgment:
    • We will acknowledge receipt of your complaint within 3 working days.
  2. Investigation:
    • Your complaint will be assigned to a dedicated team member who will investigate the issue thoroughly.
    • We may contact you for additional information or clarification.
  3. Resolution:
    • We aim to provide a final response within 15 working days. If we are unable to resolve the matter within this timeframe, we will keep you informed of our progress and the reason for the delay.

3. If You Are Not Satisfied

If you are not satisfied with our final response, or if your complaint has not been resolved within 8 weeks, you may refer your case to the Financial Ombudsman Service (FOS) for an independent review. Contact Details for the Financial Ombudsman Service: Please note, you must refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response.

4. Our Commitment

We take all complaints seriously and are committed to:
  • Treating you with respect and understanding throughout the process.
  • Handling complaints fairly, consistently, and promptly.
  • Learning from feedback to improve our services.

5. Contact Us

For further assistance or to follow up on a complaint, please reach out to us at:
  • Email: [email protected]
  • Phone: +44 20 7946 5678
  • Mail: Complaints Department healthcareconsultings.com 77 King’s Way, Westminster, London, United Kingdom
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